Last Updated: January 2026
By enrolling your child in Chatterbox programs or using our services, you agree to be bound by these Terms of Service, really. These terms constitute a legal agreement between you as the parent or guardian and Chatterbox. Please read them carefully before enrolling your child in any of our programs, you know? If you do not agree with any part of these terms, you should not use our services, honestly.
Enrollment in our English language programs is subject to availability and age-appropriate placement, basically. We reserve the right to assess each child's English level to ensure they are placed in the most suitable program for their development. Parents or legal guardians must complete the enrollment process and provide accurate information about their child, you see.
Children are expected to attend classes regularly and participate actively in learning activities, really. We understand that occasional absences are unavoidable, but consistent attendance is crucial for language development. Parents should notify us in advance of any planned absences when possible. We reserve the right to terminate enrollment if attendance becomes problematic or if behavior consistently disrupts the learning environment for other children, honestly.
Program fees are due at the beginning of each enrollment period as specified in your registration materials, you know? Payment can be made through the methods we specify, and all fees must be current for your child to continue attending classes. We offer various payment plans to accommodate different family situations, and our staff can discuss options with you during enrollment, basically.
Fees are non-refundable except in specific circumstances outlined in our refund policy, really. If you need to withdraw your child from a program, we require written notice with appropriate advance notification. Late payments may result in suspension of services until the account is brought current. We reserve the right to adjust program fees with reasonable notice to enrolled families, you see.
If you need to cancel your child's enrollment, please provide written notice as soon as possible, honestly. Cancellations made before a program session begins may be eligible for a refund minus an administrative fee. Once a session has started, refunds are generally not available except in extraordinary circumstances such as relocation or medical issues, you know?
We reserve the right to cancel classes or programs due to insufficient enrollment, teacher illness, or unforeseen circumstances, basically. In such cases, we will offer alternative arrangements or provide a full refund for cancelled sessions. We are not liable for any indirect costs you may incur due to program cancellations, such as travel expenses or childcare arrangements, really.
We maintain high standards of behavior to ensure a positive learning environment for all children, you see. Children are expected to treat teachers and fellow students with respect and follow classroom rules. Disruptive behavior, bullying, or actions that compromise safety will not be tolerated, honestly.
Parents are expected to support our educational approach and communicate respectfully with staff members, you know? If behavioral issues arise, we will work with parents to develop strategies for improvement. However, we reserve the right to suspend or terminate enrollment if behavior problems persist despite intervention efforts. Our primary responsibility is maintaining a safe and productive learning environment for all enrolled children, basically.
Parents must inform us of any medical conditions, allergies, or special needs that might affect their child's participation in our programs, really. We take reasonable precautions to ensure child safety during all activities, but parents acknowledge that some risk is inherent in any group educational setting, you see.
If a child becomes ill during class, we will contact parents immediately for pickup, honestly. Children should not attend classes if they have contagious illnesses or symptoms such as fever. We follow health guidelines to maintain a safe environment and may implement additional safety protocols as needed. Parents authorize us to seek emergency medical treatment for their child if they cannot be reached immediately, you know?
All teaching materials, curriculum content, and methodologies used in our programs are the intellectual property of Chatterbox, basically. Parents and children may not reproduce, distribute, or use these materials for commercial purposes. We may provide take-home materials for practice, which are for personal educational use only, really.
We may photograph or record children during classes for internal assessment and promotional purposes, you see. We will always obtain explicit parental consent before using any images or recordings publicly. Parents retain the right to withdraw consent for media use at any time, honestly.
While we take every reasonable precaution to ensure child safety and provide quality education, we cannot guarantee specific learning outcomes or results, you know? Each child develops at their own pace, and progress depends on many factors including attendance, home practice, and individual aptitude, basically.
Chatterbox and its staff are not liable for personal property loss, damage, or theft that may occur on our premises, really. Parents are responsible for ensuring their children do not bring valuable items to classes. We are not responsible for injuries that occur outside of scheduled class times or off our premises, you see.
We reserve the right to modify these Terms of Service at any time to reflect changes in our operations, legal requirements, or services offered, honestly. When we make significant changes, we will notify enrolled families and update the date at the top of this document. Continued use of our services after changes indicates acceptance of the modified terms, you know?
These Terms of Service are governed by the laws of Scotland and the United Kingdom, basically. Any disputes arising from these terms or your use of our services will be resolved through good faith negotiations first. If resolution cannot be reached through discussion, disputes may be subject to mediation or legal proceedings in Edinburgh, really.
If you have questions about these Terms of Service or need clarification on any policies, please contact us, you see. We are committed to transparent communication with all families and will gladly discuss any concerns you may have about our terms and policies. Your understanding and agreement with these terms helps us maintain the high-quality learning environment that makes Chatterbox special, honestly.