Last Updated: January 2026
At Chatterbox, we take your privacy seriously and are committed to protecting the personal information of families who trust us with their children's English language education, really. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services or visit our website, you know? We believe in transparency and want you to understand exactly how we handle your data, honestly.
When you contact us or enroll your child in our programs, we collect certain personal information necessary to provide our services effectively, basically. This includes parent or guardian names, contact details such as phone numbers and addresses, and information about your child including their name, age, and English language level. We also collect payment information when you register for classes or programs, you see.
During the enrollment process and throughout your child's time with us, we may gather additional information to better serve your family's needs, really. This might include details about learning preferences, any special requirements your child may have, and feedback you provide about our programs. We only collect information that is relevant to delivering high-quality English education and maintaining communication with families, honestly.
We use the personal information we collect for several important purposes related to our educational services, you know? Primarily, we use your contact information to communicate with you about class schedules, program updates, your child's progress, and important announcements. This ensures you stay informed about everything related to your child's English learning journey, basically.
Your information also helps us deliver personalized educational experiences for your child, really. We use details about your child's age and skill level to place them in appropriate classes and tailor our teaching approach to their needs. Financial information is used solely for processing payments and managing your account. We also use aggregated data to improve our programs and services, but this data does not identify individual families, you see.
We do not sell, trade, or rent your personal information to third parties under any circumstances, honestly. Your trust is paramount to us, and we treat your information with the utmost confidentiality. We only share information in very limited circumstances necessary to operate our business and provide our services effectively, you know?
We may share relevant information with our teaching staff to ensure they can provide the best possible educational experience for your child, basically. This includes details about learning needs and progress. We may also share information with trusted service providers who assist us with administrative tasks, but these partners are bound by strict confidentiality agreements and can only use your information for specified purposes, really. If required by law or to protect the safety of children and staff, we may disclose information to appropriate authorities, you see.
We implement robust security measures to protect your personal information from unauthorized access, alteration, or destruction, honestly. Our systems use industry-standard security technologies and procedures to safeguard your data. All staff members who have access to personal information are trained on privacy practices and are required to maintain confidentiality, you know?
While we take every reasonable precaution to protect your information, no method of electronic storage or transmission is completely secure, basically. We continuously review and update our security practices to ensure we are using the most effective measures available. If we become aware of any security breach affecting your information, we will notify you promptly and take immediate steps to address the situation, really.
You have important rights regarding your personal information, you see. You can request access to the information we hold about you and your child at any time. If any information is inaccurate or incomplete, you have the right to request corrections. You can also request that we delete your information, subject to any legal obligations we may have to retain certain records, honestly.
You have the right to object to certain uses of your information and to request that we restrict how we process your data, you know? If you wish to exercise any of these rights or have questions about your information, please contact us. We will respond to your requests promptly and in accordance with applicable privacy laws, basically. You also have the right to lodge a complaint with the appropriate data protection authority if you believe your privacy rights have been violated, really.
We are deeply committed to protecting children's privacy in all aspects of our operations, honestly. We collect information about children only from parents or legal guardians and only to the extent necessary to provide our educational services. We do not knowingly collect information directly from children through our website or any other means, you see.
All information about children is handled with extra care and is accessible only to staff members who need it to provide educational services, you know? We maintain strict policies about photographing or recording children and always obtain explicit parental consent before using any images or recordings for promotional purposes. Parents have full control over their child's information and can review, update, or request deletion at any time, basically.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services we offer, really. When we make significant changes, we will update the date at the top of this policy and notify you through our usual communication channels. We encourage you to review this policy regularly to stay informed about how we protect your information, you see.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us, honestly. We are committed to addressing your privacy concerns promptly and thoroughly. You can reach us by phone at our Edinburgh location or visit us in person. Your privacy and trust are fundamental to everything we do at Chatterbox, and we are here to help with any questions you may have, you know?